Turn around time varies depending on business volume.  We advise that all orders are placed two weeks prior to the date needed, and within that time frame your order will be completed. Digital design turn around time is 2-3 business days or less. 

Changes to your order can only be made within 24hrs after you have placed your order. If it has been less than 24hrs and you would like to make changes to your order please fill out an order modification form.

All orders are completed based on the date of the event, so orders are completed the week of the event. If your items are being shipped we will make sure we ship your order in a timely manner for your event. Even though we will ship your order in a timely fashion, we cannot guarantee items will be delivered by a specific date and/or time.We are not responsible for any carrier that delivers your order.

If your order is cancelled at least 7 days prior to the event date we will try our best to accommodate a new date with you. If a new date is unavailable a gift card will be issued. Due to the nature of the product(s), we do not offer refunds on customized products unless stated by the provider. Unfortunately, cancellations made with less than 7 days notice are not eligible for a gift card or date transfer. Without a 7-day notice, work has already been invested and supplies already purchased. Dates may only be transferred once! A change of order form must be submitted in order to secure a new date. If a date must be transferred more than once a new deposit of 50% or full payment must be paid.

If we have the availability to accept a rushed order for any service, The rush fee will begin at $25.

Due to the nature of our product(s) we do NOT offer refunds on customized products unless stated by the provider.  Unfortunately we do not accept returns/refunds on sale items or gift cards. All sales are final.

Yes we do! Currently we only offer shipping in the United States.

We deliver, set up, take down, and pick up all soft playgrounds. The only thing that clients have to do is sit back and enjoy the fun!

We do not allow clients to perform in our mascots. However, we do provide you with a trained, professional mascot performer and also a host for your event.