GENERAL AND BOOKING
What services does Extraordinaire Affairs offer?
We offer event planning and design, custom items, event rentals, concessions, luxury sleepover experiences, and classes. Available services and requirements vary by category.
I’m not sure which service I need. What should I do?
Explore our service categories to learn more about what each experience includes. If you’re planning a full celebration and need multiple services coordinated together, Event Planning is the best place to start.
How do I book your services?
Start by selecting the service you’re interested in and completing the corresponding inquiry form. Once availability and details are confirmed, you’ll receive the next steps needed to secure your booking.
Can I combine multiple Extraordinaire Affairs services for one event?
Absolutely. Depending on availability, you can incorporate services such as event planning, custom items, rentals, concessions, and sleepover experiences into your celebration for a more complete Extraordinaire experience.
Event Planning & Décor
What is the starting investment for event planning and décor?
Our curated event planning and décor experiences begin at $850. Final pricing is based on your guest count, venue, requested services, design details, and overall event needs.
How far in advance should I book?
We recommend booking event planning and décor services at least 6 weeks in advance. Short-notice bookings may be accepted based on availability and may be subject to additional fees.
Do you offer custom event designs?
Yes. Our events are thoughtfully designed around your selected services, celebration details, and overall aesthetic. We specialize in creating original designs rather than exact replicas of another designer’s work.
Does submitting an inquiry reserve my event date?
No. Submitting an inquiry does not reserve or hold your date. Your event date is only secured once the required non-refundable retainer has been paid and all required booking steps have been completed.
Can I provide my own decorations and have you set them up?
No. To maintain the quality, consistency, and integrity of our work, Extraordinaire Affairs provides all décor used in our event setups. We do not install, arrange, or set up decorations, rentals, or décor items purchased or provided by clients.
Do you offer outdoor event setups?
No. We currently provide event décor and setup services for indoor events only. Outdoor setups are not accepted, including events held beneath tents, gazebos, or carports.
DO YOU TRAVEL?
Yes! Extraordinaire Affairs provides event services throughout the state of Georgia. Travel fees apply for events outside of our local service area and are calculated based on the event location and services required.
CAN you recreate event designs from Pinterest or other event planners?
Inspiration is welcome; however, we do not guarantee exact replicas of another designer's work. Every Extraordinaire Affairs event is thoughtfully designed with our own creative approach.
Can I make changes to my event after booking?
Changes may be requested after booking; however, they are subject to availability, approval, applicable deadlines, and additional fees. Some changes may not be possible once purchasing, production, or event preparation has begun.
Can I book if I don't know my exact guest count yet?
You may submit an inquiry with your estimated guest count. However, your final guest count must be confirmed by the required deadline, as changes may affect pricing, rentals, quantities, and your overall event design.
Will you clean up after my event?
This is a BIG one I'd add because clients often assume decorating includes cleaning. Your answer should explain that breakdown of your décor/rentals is included when applicable, but general event cleanup, trash removal, clearing tables, food cleanup, etc. is the client's responsibility unless you've specifically contracted otherwise.
Do you offer payment plans for event décor?
Yes. We offer flexible payment options for qualifying event décor bookings, allowing you to secure your date with the required non-refundable retainer and make scheduled payments toward your remaining balance. Full payment is required by the final payment deadline.
Additional Event Services
Do you offer event rentals without event planning?
Yes. Our rental inventory can be booked separately, subject to availability. All rentals are delivery only; pickup is not available.
What happens if rental items are damaged, lost, or not returned?
Clients are responsible for all rental items while they are in their possession. Lost, damaged, excessively soiled, or unreturned items may result in replacement, repair, or cleaning charges.
Can I pick up my rental items?
No. Extraordinaire Affairs rentals are delivery only. Pickup is not available.
Do you provide concession services?
Yes. Concession options include cotton candy, popcorn, and snow cones. Availability and booking requirements vary depending on the service selected.
What are your luxury sleepover experiences?
Our Extraordinaire Dreams sleepover experiences feature beautifully styled teepee setups with packages ranging from cozy signature setups to personalized pampering and elevated activity experiences.
Custom Items & Graphic Designs
Can I order custom items without booking event planning?
Yes. Custom items may be ordered separately and can include party favors, custom apparel, birthday outfits, cups, backdrops, floor wraps, and other personalized items.
Can I order a design I’ve seen you create for another client?
Yes! If you see a design we’ve previously created that you love, you can order a Graphic Design Service directly through our website. Add the service to your cart and upload a screenshot or image of the design in the Inspiration Image section. We’ll use it as inspiration and recreate the design with your personalized details.
Please note that designs are recreated and customized for your order and may not be an exact duplicate of another client’s design.
How do I place an order for custom items?
All custom item orders must be placed directly through our website. Simply search for the product you’re looking for or visit our Custom Items section to browse available products, select your options, and complete your order. Orders are not accepted through social media, text, or direct messages.
What is our turnaround time?
Our initial turnaround time is typically 10-14 business days. Please understand that occasional delays may occur due to order volume and unforeseen circumstances. Rest assured, all orders are guaranteed to be delivered by the due date to ensure a splendid shopping experience.
All orders are processed based on their event dates. To ensure timely completion, we recommend placing orders at least two weeks before your required date.
Once payment is received, your order will be placed in queue for completion.
For expedited service, rush options are available for an additional fee of $25.
Thank you for your understanding and for choosing our services!
DO YOU COMPLETE RUSH ORDERS?
Yes. Orders needed in less than two weeks are considered rush orders and are subject to a $25 rush fee. Rush orders are accepted based on availability, so we recommend ordering as early as possible.
How can i make changes to my order?
Changes to your order can only be made within 24hrs after you have placed your order. If it has been less than 24hrs and you would like to make changes to your order please fill out an order modification form.
Post-Approval Changes Policy:
We understand that in the event world, changes can arise even after initial approval. If you wish to make changes to a design after final submission and approval, files can be reopened for a fee of $25.
Exact specifics can be discussed further by contacting us at customerservice@extraordinaireaffairs.net or using the chat box provided on our website.
Thank you for your understanding!
Shipping & Order Status
DO YOU OFFER SHIPPING?
Yes. Eligible custom orders can be shipped throughout the United States. Shipping fees are calculated based on the order size and destination. International shipping is not currently available.
WHEN WILL I RECEIVE MY ORDER?
Orders are completed and scheduled based on the event date provided at checkout. We plan each order accordingly and, for shipped orders, aim to ship with enough time for delivery by your event date.
Once your order has shipped, you will receive tracking information to monitor its delivery. Please use your tracking information or contact the shipping carrier directly for delivery updates, as carrier delays are outside of our control.
There is no need to contact us for routine order-status updates prior to your event date. If we need additional information or there is an issue affecting your order, we will contact you directly.
Can I place an order through Instagram, Facebook, TikTok, text, or DM?
No. All custom item orders must be placed directly through our website. Messages may be used for general questions, but an order is not considered placed until it has been completed through our website.
Cancellations, Refunds & Payments
HOW DO I CANCEL MY ORDER?
If your order is cancelled at least 7 days prior to the event date we will try our best to accommodate a new date with you. If a new date is unavailable a gift card will be issued. Due to the nature of the product(s), we do not offer refunds on customized products unless stated by the provider. Unfortunately, cancellations made with less than 7 days notice are not eligible for a gift card or date transfer. Without a 7-day notice, work has already been invested and supplies already purchased. Dates may only be transferred once! A change of order form must be submitted in order to secure a new date. If a date must be transferred more than once a new deposit of 50% or full payment must be paid.
CAN I RECEIVE A REFUND FOR MY ORDER?
Due to the personalized nature of our products and services, all sales are final. We do not offer refunds, returns, or exchanges on custom or personalized items. Sale items and gift cards are also non-refundable and non-returnable. Please carefully review all order details before completing your purchase.
Are retainers or payments refundable?
Retainers and deposits are non-refundable. Payment requirements vary depending on the service being booked, so please review the policies provided with your selected service before submitting payment.
Can't find what you're looking for?
Send us an email to tell us your concerns and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).
Please email us at CustomerService@ExtraordinaireAffairs.net


