Our initial turnaround time is typically 10-14 business days. Please understand that occasional delays may occur due to order volume and unforeseen circumstances. Rest assured, all orders are guaranteed to be delivered by the due date to ensure a splendid shopping experience.

All orders are processed based on their event dates. To ensure timely completion, we recommend placing orders at least two weeks before your required date.

Once payment is received, your order will be placed in queue for completion.

For expedited service, rush options are available for an additional fee of $25.

Thank you for your understanding and for choosing our services!

Changes to your order can only be made within 24hrs after you have placed your order. If it has been less than 24hrs and you would like to make changes to your order please fill out an order modification form.

Post-Approval Changes Policy:

We understand that in the event world, changes can arise even after initial approval. If you wish to make changes to a design after final submission and approval, files can be reopened for a fee of $25.

Exact specifics can be discussed further by contacting us at customerservice@extraordinaireaffairs.net or using the chat box provided on our website.

Thank you for your understanding!

All orders are completed based on the date of the event, so orders are completed the week of the event. If your items are being shipped we will make sure we ship your order in a timely manner for your event. Even though we will ship your order in a timely fashion, we cannot guarantee items will be delivered by a specific date and/or time.We are not responsible for any carrier that delivers your order.

If your order is cancelled at least 7 days prior to the event date we will try our best to accommodate a new date with you. If a new date is unavailable a gift card will be issued. Due to the nature of the product(s), we do not offer refunds on customized products unless stated by the provider. Unfortunately, cancellations made with less than 7 days notice are not eligible for a gift card or date transfer. Without a 7-day notice, work has already been invested and supplies already purchased. Dates may only be transferred once! A change of order form must be submitted in order to secure a new date. If a date must be transferred more than once a new deposit of 50% or full payment must be paid.

If we have the availability to accept a rushed order for any service, The rush fee will begin at $25.

Due to the nature of our product(s) we do NOT offer refunds on customized products unless stated by the provider.  Unfortunately we do not accept returns/refunds on sale items or gift cards. All sales are final.

Yes we do! Currently we only offer shipping in the United States.

We deliver, set up, take down, and pick up all soft playgrounds. The only thing that clients have to do is sit back and enjoy the fun!

We do not allow clients to perform in our mascots. However, we do provide you with a trained, professional mascot performer and also a host for your event. We may allow clients to perform in our mascots under certain circumstances.

We offer several different packages for children's parties and babyshowers, but we do not have set prices for other events but we do have starting prices. We decorate events based upon our client's budget. The bigger the budget the bigger the event!

We accept payments through credit cards, debit cards, bank transfers, affirm, shop pay, klarna, and more! We do NOT required the full payment for your event at the time of booking. You may pay over time for your event but all balances must be paid before your event date.

Extraordinaire Affairs would love to provide services to you whether you are near or far. We are currently located in the Middle GA area and we require a travel fee for all events. View our rates below!

TRAVEL RATES:

• Under 25 miles - No Travel Fee
• Under 30 miles round trip - $75
• 30+ miles - $2/per mile