Refund policy

Refund Policy

Due to the nature of our products and services, Extraordinaire Affairs LLC does not offer refunds, exchanges, or cancellations on customized products, seasonal items, or classes unless otherwise stated by the provider. Once the design process has begun and/or proofs have been sent, no refunds or transferable design credits will be permitted, and billable hours may be invoiced.

Refunds will not be granted for items delayed by the shipping carrier. (Please refer to the Shipping Policy for more information.) We do not accept returns or issue refunds for sale items or gift cards. All sales are final.

If there is an issue with your order upon delivery, you must contact us within 24 hours of receiving your item. Requests made after this window will not be eligible for refunds or replacements.

Refunds will not be issued for:

  • Orders not picked up on the agreed pickup date

  • Damage occurring after items have left our possession

  • Lost, stolen, or late packages once shipped

  • Rush orders

Return Policy

To be eligible for a return, your item must be in the same condition you received it: unused, unworn, in original packaging, with tags, and with proof of purchase.

  • Pickup Orders: Must be returned within 1 hour of being marked as picked up.

  • Shipped Orders: Must be returned within 1 week of delivery.

No returns or exchanges are accepted on grave blankets, customized items, newspapers, sale items, or gift cards.

If your return is approved, your refund will be processed to your original payment method. It may take 3–5 business days for your financial institution to reflect the funds.

To initiate a return, email us at: CustomerService@ExtraordinaireAffairs.net

Order Cancellations

Cancellations are only accepted within the first 24 hours after placing your order. Cancellations requested after this window will not be refunded.

Rush orders are non-refundable.

If needed, your event date may be transferred once, subject to availability. Additional reschedules will incur a fee of 50% of your order total.

Damages & Issues

We aim to provide extraordinary service and products. However, Extraordinaire Affairs LLC is not responsible for any damages that occur after items have left our possession—including during transport, set-up, or due to weather or other uncontrollable circumstances.

Upon receiving your items, please inspect your order immediately. If an item is defective, damaged, or incorrect:

  • For Pickup Orders: Contact us within 24 hours of pickup.

  • For Shipped Orders: Contact us within 24 hours of delivery.

Eligible items for return due to damage or errors must be shipped back within 1 week of the delivery date.

Shipping Disclaimer

Once an order has been shipped, Extraordinaire Affairs LLC is not responsible for shipping delays, damage, or loss caused by carriers. Please consider choosing express shipping for time-sensitive orders.

Chargebacks & Disputes

Any chargebacks or payment disputes initiated without first contacting Extraordinaire Affairs LLC to resolve the issue will result in a ban from future purchases and may involve legal action.

Thank you for your understanding and continued support of Extraordinaire Affairs LLC — where you can expect the extraordinary and experience the extraordinaire!


If there are any issues with your order or the wrong order was received please email us at

CustomerService@ExtraordinaireAffairs.net